nbajee app Privacy Policy
Your privacy matters to us. This Privacy Policy explains in plain terms what personal data nbajee app collects from Bangladesh players, why we collect it, how it is used and stored, and the rights you hold over your own information. We are committed to handling your data with care, transparency, and in accordance with applicable data protection standards.
Privacy at a Glance
These six principles summarise how nbajee app approaches data privacy. Each is backed by the detailed provisions set out in the sections below.
All data transmitted between your device and the nbajee app platform is protected by 256-bit SSL/TLS encryption. This includes login credentials, personal details, payment information, and session data at every point of transit.
nbajee app does not sell, rent, or trade your personal information to marketing agencies, data brokers, or any unaffiliated third party. Your data exists solely to deliver and improve the services you use on this platform.
We collect only the personal data that is necessary for a specific, stated purpose — account management, payment processing, KYC compliance, or customer support. Data collected for one purpose is not repurposed without your knowledge.
You have the right to access, correct, and request deletion of your personal data at any time. You may also object to certain types of processing, restrict how your data is used, and withdraw consent where processing is consent-based.
We retain personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Transaction records are retained for a minimum of five years to comply with anti-money laundering obligations.
Privacy requests and data-related queries are handled by our dedicated support team. You can reach us via 24/7 live chat or by email. We aim to acknowledge all privacy-related requests within 5 business days and resolve them within 30 days.
Information We Collect
nbajee app collects personal data through several channels: directly from you when you register an account or interact with our platform, automatically through your use of the site, and from third-party sources such as payment providers and identity verification services. Below is a detailed breakdown of the categories of personal data we collect.
Account Registration Data
When you create an account on nbajee app, we collect the information you provide during the registration form. This includes your full legal name, date of birth, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), email address, and mobile phone number. This data is essential for creating and managing your account and cannot be omitted.
Identity Verification (KYC) Data
To comply with our Know Your Customer (KYC) obligations and verify that players are aged 18 or above, we collect copies of government-issued identity documents such as your Bangladesh National Identity Card (NID), passport, or driving licence. These documents are processed securely and retained only for the duration required by applicable law.
Financial Data
When you make a deposit or request a withdrawal, we collect transaction-related information including your bKash, Nagad, Rocket, or Upay account number (or relevant bank account details), the transaction reference number, and the amount in BDT. We do not store full card numbers on our servers — card payment data is handled directly by PCI-DSS-compliant third-party payment processors.
Usage and Behavioural Data
We automatically collect data about how you interact with the platform, including the pages you visit, games you play, bet amounts placed, session durations, and navigation paths. This data is used in aggregate form to improve platform performance and personalise your experience. It is not used to identify you individually without your knowledge.
Technical Data
When you access nbajee app, our servers automatically log certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and time-zone setting (Bangladesh Standard Time, UTC+6). This data is used for security monitoring, fraud detection, and platform diagnostics.
Communications Data
If you contact our support team via live chat, email, or WhatsApp, we retain a record of that communication including your name, contact details, and the content of the exchange. This is used to resolve your query, improve our support service, and maintain an audit trail for compliance purposes.
| Category | Examples |
|---|---|
| Identity | Name, DOB, NID, Passport |
| Contact | Email, Phone, Address |
| Financial | bKash/Nagad number, Transactions |
| Technical | IP address, Browser, Device |
| Behavioural | Games played, Bet history |
| Communications | Support chat, Email records |
How We Use Your Data
nbajee app processes your personal data only for specific, legitimate purposes. Every processing activity has a lawful basis, which is one of the following: performance of the contract between you and nbajee app; compliance with a legal obligation; your freely given consent; or our legitimate interests where those interests are not overridden by your rights. The primary purposes for which we use your data are described below.
Account Management and Service Delivery
Your registration data and contact details are used to create and maintain your player account, authenticate your identity at login, deliver account notifications, and communicate account-related updates such as balance changes, security alerts, and withdrawal confirmations. This processing is necessary for the performance of the contract between you and nbajee app.
Payment Processing
Financial data is shared with our payment processing partners — including bKash, Nagad, Rocket, Upay, and international card networks — solely to execute the deposit or withdrawal you have initiated. We retain transaction records for a minimum of five years to comply with anti-money laundering (AML) regulations and financial audit requirements.
Identity and Age Verification
KYC data is processed to verify your identity, confirm that you are aged 18 or above, and comply with our obligations under applicable financial crime prevention standards. KYC processing is a legal obligation that we cannot waive — it is a condition of operating a responsible gambling platform accessible to Bangladesh players.
Responsible Gambling
Behavioural and usage data is analysed to identify patterns that may indicate problem gambling, such as rapid escalation of bet sizes, extended uninterrupted sessions, or frequent self-exclusion and re-registration attempts. Where such patterns are identified, nbajee app may proactively contact you with information about our Responsible Gaming tools. See our Responsible Gaming page for full details.
Fraud Prevention and Security
Technical and behavioural data is used by our risk and compliance team to detect and prevent fraudulent activity, including unauthorised account access, bonus abuse, payment fraud, and money laundering. This processing is carried out on the basis of our legitimate interests in maintaining a safe and secure platform for all users.
Marketing and Promotions
Where you have provided explicit consent to receive promotional communications, we may use your contact details to inform you of bonus offers, seasonal promotions (such as those tied to BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh), and new game releases. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team.
Platform Improvement
Aggregated, anonymised usage data is used to analyse platform performance, identify technical issues, improve user experience, and inform decisions about new features. In this context, data is processed at the aggregate level and cannot be linked back to an individual player.
You can opt out of promotional emails and SMS messages at any time. Visit your account settings to manage communication preferences, or contact our 24/7 live chat support team to request immediate removal from all marketing lists. Opting out of marketing does not affect service-related communications such as withdrawal confirmations and security alerts.
Cookies & Tracking Technologies
nbajee app uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other data stored on your device beyond what has been placed there by nbajee app.
Types of Cookies We Use
Strictly Necessary Cookies: These are essential to the functioning of the platform and cannot be disabled. They include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and cookies that remember your language and currency preferences. Without these cookies, core platform functionality would not work.
Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use the platform — which pages are visited most frequently, how long sessions last, and where users navigate after completing a deposit. This data is used in aggregate form to improve the platform. We use server-side analytics tools; data collected by these cookies is processed and stored on infrastructure under our control or that of our contracted analytics providers.
Functional Cookies: These cookies allow the platform to remember choices you make — such as your preferred deposit method or the last game category you browsed — so that your next visit feels personalised and streamlined. These cookies do not track your activity outside of nbajee app.
Game Provider Cookies: Third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi, and others) may set their own cookies when their game content is loaded within the platform. These cookies are governed by the respective provider's privacy policies. nbajee app does not control the content of third-party cookies but ensures that all game providers integrated into the platform meet acceptable data privacy standards.
Managing Cookies
You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies, block only third-party cookies, or clear cookies when you close the browser. Please note that disabling strictly necessary cookies will impair your ability to use the platform — for example, you will not be able to remain logged in between page loads. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
- Strictly Necessary — Always active
- Analytics — Anonymised usage data
- Functional — Personalisation
- Game Provider — Third-party games
Data Sharing & Third Parties
nbajee app does not sell or rent your personal data to third parties. We share your data only in the specific, limited circumstances described below. Every third party with whom we share data is required to handle that data in accordance with applicable data protection standards and is prohibited from using it for any purpose beyond the specific service they provide to nbajee app.
Payment Processing Partners
To execute deposits and withdrawals, we share the minimum necessary financial data with payment processing providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card networks (Visa, Mastercard). Data shared is limited to what is required to complete the transaction — typically account identifiers, transaction amount in BDT, and a transaction reference. These partners are contractually bound to treat this data as confidential.
Identity Verification Providers
To fulfil our KYC obligations, we may share your identity documents with contracted third-party identity verification service providers. These providers perform document authenticity checks and age verification on our behalf. They are not permitted to retain your identity documents beyond the period required to complete the verification check, unless required to do so by law.
Game Software Providers
When you play games supplied by third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, or Ezugi, limited session data (such as a player identifier and bet amount) is shared with the relevant provider to facilitate game play, record game outcomes, and resolve disputes. This data sharing is necessary for the technical operation of third-party game content within the platform.
Legal and Regulatory Disclosure
nbajee app may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies in Bangladesh or internationally where we are legally required to do so. This includes circumstances where disclosure is necessary to investigate suspected financial crime, respond to a lawful court order, or comply with anti-money laundering reporting obligations. We will notify you of such disclosures where we are legally permitted to do so.
Business Transfers
In the event that nbajee app undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the way your data is handled as a result, with a minimum of 30 days' notice before the transfer takes effect.
- Payment providers (bKash, Nagad, etc.)
- KYC / ID verification services
- Game software providers
- Law enforcement (when legally required)
- Advertisers or data brokers — Never
Data Retention
nbajee app retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the applicable retention period has elapsed and there is no longer a lawful basis for continued retention, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player.
Account Data
Your account registration data and KYC documents are retained for the duration of your active account relationship with nbajee app, and for a period of five years following account closure. This retention period reflects our obligations under anti-money laundering regulations, which require that records of customer identification be maintained for a minimum of five years after the end of the business relationship.
Transaction Records
All deposit and withdrawal records, including payment method identifiers, transaction amounts, dates, and reference numbers, are retained for a minimum of five years from the date of the transaction. In cases where a transaction is the subject of a dispute, investigation, or legal proceedings, the relevant records will be retained until the matter is fully resolved, regardless of whether the standard retention period has elapsed.
Support Communications
Records of support interactions — including live chat transcripts and email exchanges — are retained for a period of two years from the date of the interaction. This retention period allows us to maintain continuity of support, respond to follow-up queries, and review support quality.
Marketing Data
If you have consented to marketing communications, your contact preferences are retained until you withdraw that consent. Following withdrawal of consent, your details will be removed from active marketing lists within 10 business days. A suppression record (containing only the minimum data required to honour the opt-out) may be retained indefinitely to ensure that you are not inadvertently contacted again.
Technical and Log Data
Server log data and technical records are retained for a period of 12 months from the date of collection. After this period, logs are either deleted or anonymised. Anonymised aggregate analytics data may be retained indefinitely as it can no longer be linked to any individual.
| Data Type | Retention |
|---|---|
| Account / KYC | 5 years post-closure |
| Transactions | 5 years minimum |
| Support Chats | 2 years |
| Marketing | Until opt-out |
| Server Logs | 12 months |
Data Security Measures
Protecting your personal data against unauthorised access, disclosure, alteration, or destruction is a core operational priority for nbajee app. We implement a layered security architecture that combines technical safeguards, organisational controls, and staff training to maintain the integrity and confidentiality of the data we hold.
Encryption
All data in transit between your browser or device and our servers is encrypted using TLS 1.2 or higher (256-bit encryption). Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256 encryption on our storage infrastructure. Encryption keys are managed under a strict key management policy with rotation schedules and access controls.
Access Controls
Access to personal data within nbajee app's internal systems is governed by a role-based access control (RBAC) policy. Staff members may only access the personal data that is necessary for their specific job function. Access is logged, audited regularly, and revoked immediately upon a staff member leaving the organisation or changing role. Two-factor authentication is mandatory for all staff accounts with access to production systems.
Infrastructure Security
nbajee app's platform is hosted on enterprise-grade cloud infrastructure with continuous monitoring for intrusion attempts, distributed denial-of-service (DDoS) mitigation, and automated threat detection. Our web application firewall (WAF) filters malicious traffic before it reaches our application layer. Security patches and software updates are applied on a defined schedule with critical patches deployed within 24 hours of release.
Incident Response
In the event of a data breach or security incident that affects your personal data, nbajee app will notify affected players without undue delay and no later than 72 hours after becoming aware of the breach, where the breach is likely to result in a risk to your rights and freedoms. Notifications will be sent to your registered email address and will include the nature of the breach, the categories of data affected, the likely consequences, and the steps we are taking to address it.
Your Responsibilities
While we implement robust security measures on our side, the security of your account also depends on the strength and confidentiality of your login credentials. We strongly recommend using a unique, complex password for your nbajee app account that is not shared with any other service. Enable any two-factor authentication options available in your account settings, and always log out of your account when using a shared or public device.
- TLS 1.2+ encryption in transit
- AES-256 encryption at rest
- Role-based staff access controls
- Web application firewall (WAF)
- DDoS mitigation infrastructure
- 72-hour breach notification
Your Privacy Rights
As a player on nbajee app, you hold a defined set of rights over your personal data. These rights are described below. To exercise any of them, contact our support team via live chat or email — we aim to respond within 5 business days and resolve all requests within 30 calendar days.
Policy Updates & Contact
nbajee app reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the platform. We are committed to communicating changes to this policy in a clear and timely manner so that you can always make informed decisions about your data.
How We Notify You of Changes
When material changes are made to this Privacy Policy — changes that meaningfully affect how we collect, use, or share your personal data — we will notify all registered players by email to their registered address at least 14 days before the changes take effect. A prominent notice will also be displayed on the nbajee app platform during this notice period. For minor, non-material changes (such as corrections to typographical errors or clarifications that do not alter the substance of a provision), we will update the "Last Updated" date at the top of this page without sending individual notifications.
Continued Use
Your continued use of the nbajee app platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before the effective date. Account closure requests can be submitted via our 24/7 live chat support.
Contacting Us About Privacy
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a potential privacy concern, please contact the nbajee app support team through any of the following channels. We treat all privacy-related communications with the highest priority and aim to acknowledge receipt within 5 business days.
- Live Chat: Available 24/7 from your account dashboard — the fastest way to reach our team for urgent privacy concerns.
- Email: [email protected] — include "Privacy Request" in the subject line to ensure your message is routed to the correct team.
- WhatsApp: +880 1700 000000 — available during Bangladesh Standard Time (BST, UTC+6) business hours.
When submitting a data rights request, please include your registered email address and, where possible, your account username so that we can verify your identity and locate your records promptly. We may ask for additional verification before processing sensitive requests such as data erasure or full account data exports.
For all privacy-related queries, data subject requests, and policy questions:
Email:
WhatsApp:
+880 1700 000000
Live Chat:
Available 24/7 from your account dashboard. No login required to start a chat.
Discover Everything nbajee app Has to Offer
Now that you have read our Privacy Policy and understand how your data is protected, explore the full nbajee app experience — from live cricket betting and premium slots to crash games and live dealer tables.